Refund Policy
The short version
Refunds remedy our failure — non-delivery, a material defect, or a missed promised delivery window. Work honestly performed and delivered is earned. Nothing here limits any right you have under applicable consumer law.
Cancel before work begins — full refund
You may cancel for a full refund any time before substantive fulfilment work begins. Payment confirmation, an intake acknowledgement, or internal order preparation is not substantive work. Once drafting, trace review, or quality review has begun, refunds are handled under the defect and non-delivery rules below.
Our honesty defect — your choice
If we deliver any factual claim your attested record does not support — including one you requested or approved by mistake — we will correct every delivered document free of charge, or, if you choose instead, refund the affected order in full. Tell us once; we will not ask you to prove it repeatedly or argue the point. Every such incident is recorded and counted in our quality gate.
Refusing to invent is not a defect
We tailor only what your record supports; unsupported elements are flagged, never invented. A refusal to add an unsupported fact is not a service defect when you receive the honestly fulfilled order you bought. If we refuse or cannot complete a material part of an order, that part may be refunded or replaced by agreement.
Cure first
For other defects: we re-perform or fix within a stated window first, then offer account credit, then a refund of the undelivered portion as the last resort. A delivered document set you have used to apply is consumed; consumed work is not refundable except under the honesty-defect rule above, which always applies.
Season Pack
Unused kits refund at $33 per unstarted kit on request before the pack's six-month expiry. A kit whose fulfilment has begun follows the single-order rules above.
Credits
Referral and goodwill credits are product credit only — never cash. If a first order is refunded, any referral credit it generated is reversed.
Disputes
A chargeback pauses the disputed work while we answer with the full evidence pack (intake, trace record, drafts, approvals, delivery timestamps). We decline future service only for documented fraud, misuse, or a repeated pattern of abusive disputes — never for a single legitimate complaint.
RoleNestra is a brand of Apex Grid Engineering PLLC. Contact: info@rolenestra.com. Effective November 13, 2026.