Privacy Policy
What we collect
Only what your order needs: your contact details, the work record you submit (roles, employers, dates, education, certifications, accomplishments), and the target job posting. Please do NOT submit Social Security or government ID numbers, dates of birth, financial account details, passwords, or anyone else's personal data. If we find such material in an upload, we remove it from the working record and tell you.
How it is used
Only to fulfil your orders — and, if you separately choose it, to keep your structured source record ready for your own future orders. Your record is never sold, never shared with another company for marketing, and never enriched from outside sources.
AI and service processing
Drafting is assisted by AI services and standard service providers (hosting, payments, email). Before you upload a record at checkout, we disclose the categories of providers that process it and how long they retain data under their terms. We make no claim about provider training use beyond what the provider's own terms and our configuration establish. Customer records are never placed into personal AI accounts or unauthorised tools. Payment card data is handled by our payment processor; we never store card numbers.
Retention — in days, not "as needed"
Working source files and posting copies are deleted 30 days after your order delivers. If you chose source-record retention, the structured record (not raw uploads) is kept until you delete it or 12 months pass without activity, whichever comes first; keeping it beyond 12 months needs your renewed consent. If a payment dispute requires it, only the order's evidence pack (intake, trace record, drafts, approvals, timestamps) is held for the dispute period plus any legal minimum.
Deletion on request
Ask at info@rolenestra.com and access to your record is revoked immediately; deletion itself completes within 7 days and we confirm it to you, subject only to the dispute/legal exception above. Deletion covers uploads, structured records, drafts, and email attachments, and backups where deletion is possible.
Security
Records are stored in private (non-public) storage, encrypted in transit, with least-privilege administrator access protected by multi-factor authentication, and an access log per order.
Your documents
The drafts we deliver are yours to use. We claim no ownership of your record or your history.
RoleNestra is a brand of Apex Grid Engineering PLLC. Contact: info@rolenestra.com. Effective November 13, 2026.